FAQ
Questions about deploying and running treede
Source material, pricing, maintenance and the fit with your sales process. What is worth knowing before the first walkthrough.
How long does preparation and launch take?
Preparation time depends on the product type, the range of variants and how much source material is available. Where the solution builds on an existing base, we concentrate on your product and commercial rules. For a new type we define the scope together first. We confirm the schedule once the source material and the technical brief are approved.
What material do we need to prepare to start?
We begin with an overview of your model ranges, dimensions, accessories and the rules for combining them. Catalogues, spreadsheets and a conversation with your technical team all work. The material does not have to arrive in one format. We help organise it and identify what has to be added and confirmed before launch.
How does the configurator reflect our manufacturing rules?
We translate dimensional limits, accessory compatibility and permitted combinations into the rules of the configurator. The buyer then chooses from the options covered by the agreed scope. We verify those rules with your technical team before launch, and individual exceptions can stay with your salesperson to assess.
Can we collect enquiries without showing a public price?
A configuration can guide the buyer through the product choice and send you the details for individual pricing. A public price therefore does not have to be part of the solution. During preparation we agree which figures the buyer sees and which your salesperson uses when building the quote.
What are our options if we have no 3D models?
For several product types we can build the 3D design from dimensions and structural rules, so finished models are not always required. At the first walkthrough we review your drawings, datasheets and whatever else is available, and identify what still has to be supplied.
How do we find out whether the configurator helps customers?
We design around what the buyer needs to choose and what your salesperson needs in order to prepare a quote. Once it is live we can track completed configurations, submitted enquiries and what happens to them afterwards. That shows where the solution helps and which steps need adjusting.
How do we fit the configurator into our existing website?
The configurator can run at a separate address that a link or a button on your existing website leads to. A setup like that usually needs no rebuild of the site itself. If you want a tighter integration, we assess what is possible and include it in the proposed solution.
How do you handle changes to prices, accessories and range?
At launch we agree how prices and product data are updated, including which changes you make yourselves and which we handle. Adding a new structure or a new model range can call for further development. We confirm its scope and price separately.
How can the solution be adapted for a dealer network?
For a dealer network we can design a shared base of product rules together with per-dealer contacts, outputs and commercial terms. The scope depends on how your dealers work and which data they are meant to share. We assess the specific options and the work involved before preparing a quote.
What do you do if we already have a configurator?
We start by looking at how it is used, which product rules it holds and how an enquiry reaches your salesperson. Together we name what works and where the obstacles are. From that we judge whether adapting the existing process or building a new solution is the better route.
What does the price of the solution consist of?
Preparation and launch are quoted individually, based on your range, your rules and the features you need. Ongoing operation starts at 200 € per month. The quote separates one-off work, operation, the agreed care package and any further services, so the full scope of the engagement stays visible.
What outputs do the customer and the sales team receive?
The configurator produces a visual design and a summary of the chosen dimensions, variants and accessories, so your sales team can work from a concrete brief. The extent of the price calculation, the documents and the handover into your sales process are agreed per deployment. We show the available outputs at the walkthrough.
Let us go through your questions on a real product
Tell us what you make and what you want to simplify in your sales process. We reply within one working day and agree the next step.